When will my order ship?
Because we are shipping live insects to you, certain policies must be followed for their safe arrival on a timely basis. All orders must be submitted by 12:00pm Noon, Pacific Standard Time (PST), every Thursday for delivery the next week. Most orders are shipped the following Monday.
What are the shipping costs?
Shipping costs are dependent on a few different things: commercial or residential address, location, also box dimensions and weight. We always package your order in a way to save you the most on shipping costs.
Because of the live nature of the product all shipments are scheduled to be delivered overnight from the time of packaging. This helps ensure that you receive the product in the most lively and effect condition.
How to Place an Order
To place an order, we must receive:
- A valid telephone number for shipment of Live Beneficial Insects
- A valid home or business shipping address. We cannot ship to a PO Box.
- Please note whether it is a commercial or residential address.
Delays of shipping may occur during Canadian or US holidays. In these few instances, Natural Enemies, LLC will let you know ahead of time the different arrival dates.
In order to preserve the environment and keep product costs as low as possible, we will sometimes ship in recycled papers and cardboard. They are packaged with the same care as a company that ships in all new materials.
Be sure to give us a shipping address where someone will be there to accept the package. We will not be responsible for live shipments left unattended or undeliverable.
Alive and Thriving
We strive for each customer's complete satisfaction. Because of this, we guarantee our product to arrive thriving and viable. The day your order is shipped, an invoice, along with a FedEx tracking number will be attached via email disclosing the date of delivery. If for some reason you feel the product has been compromised, immediately call us at 503-342-6698. It is imperative you call at the time of receipt, or at least the day of delivery by 4pm Pacific Standard Time (PST).
When deemed appropriate, we will replace the product free of charge or offer a full refund. Replacements will ship with the following week’s orders.
We do not accept returns of our product.
Cancellation / Refund Policy
You can reach us during business hours at Contact@NaturalEnemiesBiocontrol.com.
If you have changes to your order, call us at 503-342-6698 at least one hour prior to Friday’s ordering time (12pm Pacific Standard Time).
Orders cannot be changed after 11am on Friday.
We Respect Your Privacy
Natural Enemies respects your privacy and recognizes your need for appropriate protection and management of your personal information such as your name, address, credit card, and e-mail information.
We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. Natural Enemies has created this policy to inform you how your personal information will be treated as you make full use of our web site.
We do not sell or share our client list. We do not make our client information available to anyone without a subpeona.
Personal and Non-personal Identification Information
We may collect personal identification information from customers in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, or subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may also use our website anonymously.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, although it may prevent them from engaging in certain site related activities.
We may collect non-personal identification information whenever a user interacts with the Natural Enemies website. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet Service Provider utilized, and/or other similar information.
By using the Natural Enemies website, you are accepting the terms and conditions of this site. If you do not agree to these terms, please refrain from continuing to use this website. Continuing to use this website following policy changes will be considered acceptance of the revised terms.
Changes to Terms
Natural Enemies, LLC. reserves the right, in its sole discretion, to change the Terms under which NaturalEnemiesBioControl.com is offered. The most current version of the Terms will supersede all previous versions. Natural Enemies, LLC. encourages you to periodically review the Terms to stay informed of our updates.